Cancellation & Refund Policy

At Fast OPD, we strive to provide a seamless healthcare booking experience. We understand that plans can change, and emergencies happen. Please read our policy carefully to understand how cancellations and refunds are processed.

1. Cancellation by the Patient

Patients can cancel their booked appointments through their Fast OPD dashboard or by contacting our support team. The refund eligibility depends on the time of cancellation:

• Prior to 2 Hours: If you cancel your appointment at least 2 hours before the scheduled time, you are eligible for a 100% refund (excluding any non-refundable platform or payment gateway convenience fees).
• Within 2 Hours: Cancellations made within 2 hours of the scheduled appointment time may not be eligible for a full refund. A deduction may apply as per the clinic's specific guidelines.
• No-Shows: If a patient fails to show up for the appointment without prior cancellation, no refund will be issued.

2. Cancellation by the Doctor / Clinic

In rare circumstances, a doctor may become unavailable due to medical emergencies or unforeseen situations. In such cases:

• The patient will be notified immediately via SMS, WhatsApp, or email.
• The patient will have the option to reschedule the appointment for the next available date.
• If the patient chooses not to reschedule, a 100% full refund (including all fees) will be automatically processed.

3. Refund Processing Timeline

Once a refund is approved and initiated from our end, please note the following timelines:

• UPI / Wallets (PhonePe, GPay, etc.): Typically takes 24 to 48 business hours to reflect in your account.
• Credit / Debit Cards: May take 5 to 7 business days depending on your card issuer's policy.
• Net Banking: Usually processed within 3 to 5 business days.

All refunds are strictly routed back to the original payment method used during the booking process. We cannot transfer refund amounts to a different account.

4. Non-Refundable Components

Please note that certain charges are strictly non-refundable under any circumstances (unless the appointment is canceled by the doctor/clinic):

• Internet handling fees or payment gateway convenience fees charged during the transaction.
• Any promotional discounts or coupon codes applied during the booking cannot be redeemed for cash or refunded.

5. How to Request a Refund or Cancellation

To initiate a cancellation or if you have an issue with your refund, you can follow these steps:

• Log in to your Patient Dashboard and navigate to "My Appointments". Select the appointment and click "Cancel".
• If you face technical issues, contact our support team immediately.