Privacy Policy

Last Updated: October 2026

At Fast OPD (a product of Infosys Solution), we are strongly committed to protecting the privacy of our users. This Privacy Policy outlines our practices regarding the collection, storage, use, and protection of your data.

1. Information We Collect

To provide you with seamless appointment booking services, we may collect the following types of information:

• Personal Identification Data: Name, phone number, email address, age, gender, and location details.
• Medical & Appointment Data: Appointment history, preferred doctors, selected clinics, and basic symptoms (if provided during booking).
• Technical Data: IP address, browser type, device details, and usage metrics on our website/app.

2. How We Use Your Information

The information we collect is strictly used to improve your healthcare experience on our platform. We use it to:

• Process and confirm your doctor appointments seamlessly.
• Send timely notifications regarding your booking status, delays, or cancellations via SMS, WhatsApp, or Email.
• Improve our website's functionality and user interface based on analytics.
• Resolve customer support inquiries and provide assistance.

3. Data Sharing & Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share data under the following conditions:

• With Healthcare Providers: Your name, age, and contact details are securely shared with the respective doctor or clinic where you have booked an appointment to facilitate your check-up.
• With Service Providers: Trusted third-party services (like payment gateways, SMS/WhatsApp APIs) strictly for fulfilling your transaction and communication needs.
• Legal Requirements: If required by law, court order, or government authority to comply with legal obligations in India.

4. Data Security

Fast OPD employs industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. We use secure server environments and encrypted protocols (SSL/TLS) for data transmission. However, no internet transmission is 100% secure, and we urge you to keep your account credentials confidential.

5. Your Rights

As a user, you hold the right to:

• Access and review the personal information we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your account and personal data (subject to legal data retention policies).

6. Cookies Policy

We use cookies and similar tracking technologies to track activity on our platform and store certain user preferences. This helps us provide a faster and more personalized experience. You can instruct your browser to refuse all cookies, but some parts of our platform may not function properly without them.